Who We Are

Gyromania operates the website:

www.gyromania.co.uk

Personal Data We Collect

We may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order information
  • IP address
  • Browser information

Why We Collect Data

We process personal data to:

  • Fulfil orders
  • Deliver food
  • Process payments
  • Provide customer support
  • Improve our website
  • Comply with legal obligations

Legal Bases

We process personal data under:

  • Contract performance
  • Legitimate interests
  • Legal obligations
  • Consent where required

Data Retention

We retain personal data only for as long as necessary for business, legal and accounting purposes.

Third Parties

We may share data with:

  • Payment providers
  • Delivery providers
  • Hosting providers
  • Analytics providers
  • Marketing providers

Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

Requests may be submitted via the website contact details.

Complaints

You may complain to the UK Information Commissioner’s Office (ICO).

3. Cookie Policy

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Strictly Necessary Cookies

Required for:

  • Shopping cart functionality
  • Checkout
  • Security
  • Website operation

Analytics Cookies

Used to understand website performance through Google Analytics 4.

Marketing Cookies

Used for:

  • Google Ads
  • Remarketing
  • Facebook/Meta advertising
  • Instagram advertising
  • TikTok advertising

Consent

Non-essential cookies are only activated after your consent through our cookie banner.

Managing Cookies

You may change cookie preferences at any time through the cookie settings tool available on the website.

4. Google Analytics 4 Notice

Google Analytics

We use Google Analytics 4 to understand website usage and improve customer experience.

Google Analytics may collect:

  • IP-related information
  • Device information
  • Browser information
  • Website interactions

Analytics cookies are only activated where required consent has been provided.

5. Google Ads & Remarketing

Advertising Notice

We use Google Ads and Google Remarketing technologies.

These services may:

  • Measure advertising performance
  • Display personalised advertisements
  • Track conversions

Advertising cookies are only used where consent has been provided.

6. Meta Pixel / Social Media Policy

Social Media & Advertising Technologies

We may use:

  • Meta Pixel
  • Facebook Conversion Tracking
  • Instagram Advertising Tools
  • TikTok Pixel

These technologies help us:

  • Measure campaign effectiveness
  • Understand website usage
  • Deliver relevant advertising

Marketing technologies are activated only after consent where required by law.

7. Delivery Policy

Delivery Policy

Delivery Area

Delivery is available within selected service areas shown during checkout.

Delivery Times

Estimated delivery times are provided for convenience only.

Factors affecting delivery include:

  • Traffic
  • Weather
  • Demand levels
  • Operational circumstances

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Additional charges may apply where re-delivery is required.

8. Click & Collect Policy

Click & Collect

Customers may place orders online and collect them from our premises.

Collection

Customers should collect orders during the selected collection time.

Verification

Proof of order confirmation may be requested upon collection.

Uncollected Orders

Orders not collected within a reasonable time may be discarded due to food safety requirements.

9. Refund & Cancellation Policy

Refund and Cancellation Policy

Food Orders

Due to the perishable nature of food products, orders generally cannot be cancelled once preparation has started.

Refunds May Be Offered Where

  • Incorrect items are supplied
  • Food is missing from the order
  • The order cannot be fulfilled
  • Significant quality issues are verified

Delivery Delays

Minor delays do not automatically entitle customers to a refund.

Refund Method

Approved refunds will be returned to the original payment method.

10. Allergen Statement

Allergy Information

We take food safety seriously.

However:

  • Our kitchen handles ingredients containing common allergens.
  • Cross-contamination may occur.
  • We cannot guarantee any item is completely allergen-free.

Customers with allergies should contact us before placing an order.

Common allergens may include:

  • Milk
  • Eggs
  • Fish
  • Crustaceans
  • Peanuts
  • Tree nuts
  • Soybeans
  • Wheat/Gluten
  • Sesame
  • Mustard
  • Celery
  • Sulphites

11. Cookie Banner Text

Short Banner Version

We use essential cookies to operate our website and, with your consent, analytics and marketing cookies to improve services and advertising. You can accept, reject, or manage your preferences at any time.

Buttons:

  • Accept All
  • Reject Non-Essential
  • Manage Preferences